Returns and Refunds

You may return new, unopened items sold and fulfilled by www.shantipeacefulproducts.com within 30 days of delivery for a full refund. If the return is due to an error on our part (incorrect item, defective product), we will pay the return shipping costs. The original or a copy of the original invoice with a written explanation of the authorized return must be enclosed. Defective items will be replaced with the same item unless otherwise authorized.

Items meeting the above guidelines are eligible for a full refund of purchase price, excluding shipping and handling costs.

All returns must be pre-authorized with the authorization number clearly written on the invoice. Items not pre-authorized will be returned to the sender at the sender’s expense.

Partial Refunds

Items not meeting the guidelines for full returns will receive a partial refund:

• Any unopened item in original condition that is returned more than 30 days after delivery date: 80% of item's price.
• Any book that has obvious signs of use: 50% of item's price
• Any CD or DVD that has been opened or removed from item's original factory seal: 50% of item's price
• Any item not in original condition, damaged, or missing parts for reasons not due to error: up to 50% of item's price.

If you return an order that was placed using a promotional code or some other type of discount, you will not be refunded the amount of the promotional offer or discount, as these discounts were deducted from the original purchase.

Exchanges

If you receive a defective item and need it exchanged for the same item, please contact us. Once authorized, the item can be returned to us and a replacement will be sent out upon reception of the defective product. If you would like a defective item exchanged for a different item, it can be done once the defective item has cleared the guidelines for a return.

Holiday Returns

We understand that many customers like to order holiday gifts early, so we have extended return periods during the holidays.